Payment
CREDIT ACCOUNT: Any customer can apply for a Credit Account, so
if this is how you would like to pay, just ask for a form, complete it
and return it to us. References will be followed up, so please make
sure the companies or individuals you quote will actually give them. As
a general rule, national companies won't, while local companies will.
Please note that we will require you to agree to settling your account on or before the last day of the month following the date of invoice(s) unless otherwise agreed in writing.
COMPANY PURCHASE CARDS: These are always welcome.
BUYING CO-OPERATIVES: Framlingham Farmers Ltd., Anglia Farmers Ltd., and Atlas Agriculture, all have accounts with us. If you are a member, just quote your Membership Number.
CREDIT AND DEBIT CARDS: These are welcome when the card holders visit our hire desk in person. We can also accept telephone orders involving payment by credit cards, but for your protection as well as ours, we will need to follow recommended security procedures by noting and confirming your land line telephone number and
your home or business address.
CHEQUES: These are welcome up to the value of your Bank Card.
CASH: Is always welcome.
N.B. We have a minimum invoice charge of £10.00 plus V.A.T.
Please note that we will require you to agree to settling your account on or before the last day of the month following the date of invoice(s) unless otherwise agreed in writing.
COMPANY PURCHASE CARDS: These are always welcome.
BUYING CO-OPERATIVES: Framlingham Farmers Ltd., Anglia Farmers Ltd., and Atlas Agriculture, all have accounts with us. If you are a member, just quote your Membership Number.
CREDIT AND DEBIT CARDS: These are welcome when the card holders visit our hire desk in person. We can also accept telephone orders involving payment by credit cards, but for your protection as well as ours, we will need to follow recommended security procedures by noting and confirming your land line telephone number and
your home or business address.
CHEQUES: These are welcome up to the value of your Bank Card.
CASH: Is always welcome.
N.B. We have a minimum invoice charge of £10.00 plus V.A.T.
Deposits
If paying by Credit Card, Cheque or Cash for equipment taken out on
hire, a deposit will be required. This will be calculated on the basis
of two weeks hire, plus any delivery or collection charges, plus
V.A.T., for each piece of equipment hired. There is a minimum deposit
amount of £100. A refund will be made at the completion
of the hire if appropriate.
In addition, we will require a form of identification (two in the case of cash customers): preferably a modern driving licence (showing photograph), a passport or an employer's identity card. Cash customers, of course, can use their credit card as the second form of identity.
Credit Card customers ordering by telephone must give us a LANDLINE telephone number on which they can be contacted.
of the hire if appropriate.
In addition, we will require a form of identification (two in the case of cash customers): preferably a modern driving licence (showing photograph), a passport or an employer's identity card. Cash customers, of course, can use their credit card as the second form of identity.
Credit Card customers ordering by telephone must give us a LANDLINE telephone number on which they can be contacted.
Part Week Charges
Part Week Charges (except where otherwise shown)
NB The special weekend rate applies to any item collected or required to be delivered after 3pm on Friday and returned, or is available for collection before 9am on Monday.
Special rates will be quoted for extended hire of non-Operator Plant.
All rates may be subject to change without notice. Please check at time of ordering.
Extras. Our rates do not include the following extras:
- 1 day - 50% Week Rate
- 2 days - 67% Week Rate
- 3 days - 75% Week Rate
- 4 days - Full Week Rate
- Weekend - (one or two days) 67% Week Rate
- Bank holiday weekend - 75% Week Rate
NB The special weekend rate applies to any item collected or required to be delivered after 3pm on Friday and returned, or is available for collection before 9am on Monday.
Special rates will be quoted for extended hire of non-Operator Plant.
All rates may be subject to change without notice. Please check at time of ordering.
Extras. Our rates do not include the following extras:
- Delivery
- Collection
- Fuel
- Dry Cell Batteries
- Road Fund Tax Licences for dumpers, rollers etc.
- Cables
- Cable Protection
- Blades
- Breaker Steels
- Nails
- Drill Bits
- Saw Blades
- Cutting Discs
- Flails
- Grinding Discs
- Cleaning
- Disposal of Debris
- Cranage
Theft and Damage Waiver
Customers who are Private Individuals are welcome to take advantage of our "Waiver" Scheme, whereby for a small extra charge they can be protected from the financial consequences should the equipment hired be stolen or damaged. This "Waiver" is payable in advance and is calculated at the rate of 15% of the total hire charge (in the case of cash customers 15% of the deposit, adjusted as appropriate at the end of the hire).
Should a Private Customer take advantage of the "Waiver" Scheme and the equipment is stolen, the "Waiver" enables him or her to avoid a claim for "Full Replacement Cost" providing the theft is reported immediately to the Police and ourselves, and that subsequently the Crime Number given by the Police is passed to us.
Should the equipment be damaged, the "Waiver" Scheme protects the Private Customer from a claim for full repair costs providing the damage was not malicious or caused by negligence.
Should a Private Customer take advantage of the "Waiver" Scheme and the equipment is stolen, the "Waiver" enables him or her to avoid a claim for "Full Replacement Cost" providing the theft is reported immediately to the Police and ourselves, and that subsequently the Crime Number given by the Police is passed to us.
Should the equipment be damaged, the "Waiver" Scheme protects the Private Customer from a claim for full repair costs providing the damage was not malicious or caused by negligence.
Insurance
ALL CUSTOMERS ARE STRONGLY ADVISED TO CHECK THAT THEIR INSURANCE COVER IS ADEQUATE FOR THE EQUIPMENT HIRED.Insurance is particularly important if you are hiring plant, tools or equipment for any work that may involve a risk of injury, or worse, to yourself, an employee or neighbour, or damage to property. Working at heights can increase the danger of personal injury, while using a mini-excavator poses the risk of (very expensive) damage to cables etc. belonging to electricity, water, telecoms and even television services. Our "Theft & Damage Waiver" can protect our
private customers from the consequences of theft of, and accidental damage to, the item you are hiring, but no more.
All other risks should be discussed with your insurers or insurance broker.
RE-HIRING FROM THIRD PARTIES
Should our Credit Account customers require items of plant, tools and equipment either not part of our hire fleets or in excess of the capacities of our fleet, we can, in some cases, "re-hire" for them from another company. Wherever possible this will be done in accordance with our own Terms and Conditions and at our offered hire rates.
However, in some instances it may be necessary to re-hire under Terms and Conditions less beneficial than our own (e.g. longer minimum hire periods) or at rates higher than ours. In these cases we will recharge to our customers at cost, plus a small administration fee. When this happens, we will use our best endeavour to notify our customer before the hire commences or, if this is not possible, as soon as we can afterwards.
OFF-HIRING AND RETURN OF PLANT, TOOLS & EQUIPMENT
Customers are respectfully reminded that items of plant, tools and equipment remain their responsibility for security etc. until they "are back in the physical possession of the Supplier".
If we are collecting, this mean the customer remains responsible for the security of the items until our driver signs to say he or she has received them, and not when a telephone call is made to "off hire" them.
If our customer returns the item or items themselves, this mean the customer remains responsible not only for the security of the items but also for continuing hire charges until he or she obtains a signature from one of our authorised employees.
Customers should NEVER leave items returned either on or near our premises "out of hours" under any circumstances (we are open from 07:45 to 17:00 on working days and 07:45 to 12 noon on Saturdays) as they will still be his or her responsibility.
Similarly, customers should NEVER leave returned items on our premises even during opening hours without obtaining a signature from an appropriate employee to say that the items are now in our physical possession and are our responsibility.